FAQs.

Q. What is a watch complication?

A. There are a number of different wrist watches available on the market that vary greatly in complexity. Simpler wrist watches may only indicate seconds, minutes and hours while other movements can include date indicators, chronographs (stop clock functions), moon phase displays and more! These extra functions are referred to as, complications.

Q. What type of watch do I own?

A. There are three predominant types of movements (or calibers) in wrist watches:

Manual winding - powered by the wearer turning the crown to charge the mainspring

Automatic/ self winding - the mainspring is charged by a oscillating rotor which spins as the wearer moves their wrist

Quartz/ battery powered - utilizes an electronic oscillator regulated by a quartz crystal to keep time

Q. How long will it take to service my watch/ clock?

A. Once a watch has been accepted our technicians they will analyze the well being of the components in the movement. If all are in working order we advise roughly two to three weeks for the service to be completed. However, if replacement parts are required this time frame will be extended. In this event we will be sure to keep customers updated with progress reports.

Q. Are all timepieces able to be repaired?

A. Only in rare cases will a movement be beyond repair. This is typically the result of a lack of availability of parts for unique or vintage pieces.

Q. How regularly will the battery in my quartz watch require replacement?

A. Typically speaking a battery will require replacement every 2 years.

Q. How do I size my bracelet/strap?

A. A simple method of sizing your wrist is to, take a tailors measure, wrap it around your wrist and make a note of the number at which the tape meets zero. If a tailors measure is not available you can simply use a strip of paper or length of string and mimic the process. Once the length is marked proceed to measure with a straight rule. 

To ensure a comfortable fit add 1.00cm to the length measured.

Q. How do I determine the Lug Width / Interhorn Width of my watch?

A. The lug width of your watch is the space between the to protruding bars extending away from the case. The ideal tool for accurately measuring the lug width of your watch is a caliper; however, if one is not available carefully aligning a straight rule should suffice. Be sure to avoid heavy contact between the caliper and the watch case to avoid scratching the case material. Typically speaking the measurement should be a round number and more often than not an even one.